Frequently asked questions

Top-3 questions

See the sewn-in care label for exact recommendations.

Washing and Rinsing.
Hand wash heavily soiled parts of the jacket. For jackets laminated with a membrane, use machine wash at 40°C at regular cycle setting. Use a second rinse cycle to remove any residual soap.

Drying.
Place the damp garment in a dryer on medium heat for 40-50 minutes.

Re-apply the DWR (water repellent coating) if necessary.
Test your clean and dry jacket with membrane for DWR preservation with a light splash of water to see if droplets run off the surface of the fabric. If the water droplets do not roll off but are absorbed by the fabric, we recommend applying a new DWR treatment.

How often to wash.
If your garment with fabric laminated with membrane looks dirty or is no longer beading water, it’s time to give it a wash.

For clothing items that combine fabrics with membrane and insulated down, follow the washing instructions for down garments.

See the sewn-in care label for exact recommendations.

Washing and Rinsing.
Hand wash heavily soiled parts of the jacket. For the down jacket, use machine wash on medium heat of 40°C at gentle cycle settings. Use a second rinse cycle to remove any residual soap.

Drying.
Turn the garment inside out. Place the wet garment in the dryer with two “dryer balls” or clean tennis balls to prevent the down from clumping and to help it regain its loft. Dry on low heat. The drying process can take up to 2 hours. Ensure the item is completely and thoroughly dried to avoid clumping or mold.

Refresh the DWR (water repellent coating) if necessary.

If you don't have a dryer or your down jacket is too big and hard to fit in the machine, we recommend taking it to a professional cleaner. There, your down jacket will be rinsed and dried well, following the care recommendations. Detergent residue and poor quality drying can ruin your down jacket.

How often to wash.
We recommend washing down jackets only when necessary: when there are obvious signs of dirt or sweat, when the down has become lumpy, or when it is losing volume.

If you are having problems with the zipper on your KRAKATAU product, please contact us to webshop@krakatauwear.com and share some pictures with us as well as your order number so we can help you with a possible solution.

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