Since sizes and measurements can vary by model and style, we do our best to help you find the right size. You can find a link to the size chart on each product page on our website.

Additionally, you can chat with us via social media or contact us by email to support@krakatauwear.com so that we can assist you in choosing the right size and fit.

Unfortunately, online reservations are not possible but it is an option to make a reservation at our physical store in Amsterdam if the item is available. To check this possibility, please contact us via phone to +31 20 331 2690 or email at ams@krakatauwear.com

You can join us and stay up to date with the latest news and offers. As a subscriber to our email newsletter, you will receive a 10% discount on your first purchase on the website. Please note in mind that the welcome promo code does not apply to discounted items.

Please note that during the sale season, this code won't be sent. Make sure the email is correct and has not been registered on krakatauwear.com before.

Please check your spam folder as sometimes the email may be sent there.

If the promo code is still missing, you can reach out to us through the KRAKATAU social media channels or via the chat on the website. We will check your email and send you the promo code.

To purchase an order we accept payments with Visa, Mastercard, Amex, iDeal, Paypal, Klarna and ApplePay.

It is possible to split the cost of your purchase by using Klarna. More information can be found through this link

You are free to use the payment method that suits you best, please check the options in the checkout page.

When placing an order, you will receive a confirmation email. Most orders are processed and prepared to be shipped within 1 working day, except for orders placed on Friday, that will be processed the next Monday. Once your package leaves our distribution center, normally the next day after having placed the order, you will automatically receive a shipping confirmation via email with your tracking number.

Delivery in the Netherlands can take up from 1 to 2 working days and for the rest of the countries orders are delivered by courier services DPD, UPS or DHL and depending on your location will be delivered in 3 to 7 days.

Since delivery times vary depending on the destination, the most accurate time is provided in the delivery information from the shipment company.

Please note that during Sale, shipping can take more time due to high demand.

Customers in the Netherlands enjoy free shipping on all orders.

Germany, Belgium and Luxembourg enjoy free shipping on orders from 150 Euro or more, below EUR 150 shipping is EUR 6,95. France, Austria, Poland and Sweden enjoy free shipping on orders from 150 Euro or more, below EUR 150 shipping is EUR 12,95. Czechia, Ireland, Italy, Liechtenstein, Monaco, Portugal, Spain, Switzerland, United Kingdom have a standard shipping rate of EUR 14,95. Please note that for Switzerland and United Kingdom there will be additional custom duties to be paid upon delivery.

For all other countries we would like to kindly invite you to check the cost of shipping in our checkout.

When your order has been shipped, you will receive an email from the shipment company which is DPD, UPS, or DHL depending on your location.

If you have not received an email, we advise you to please check your spam box before contacting us about questions regarding the shipment of your order. In the email from the shipment company you will be able to click the tracking code to follow your order.

If you don’t receive this email, please contact us at support@krakatauwear.com

Close all the zippers. Release tension on all elastic drawcords. Loosen and secure the velcro velcro tab cuff adjusters.

Wash heavily soiled parts of the jacket with a detergent-containing cleaning agent (e.g. dishwashing gel).

If you are using a washing machine with an agitator (top loader), putting your garment inside a mesh bag will help protect it.

Wash outerwear separately from other items.

For regular washing, use liquid cleaning agents for delicate fabrics. Avoid detergents that contain fabric softeners, fragrance, whiteners or colorants.

For heavily soiled items, you can use powder laundry detergents that do not contain bioactive additives, bleach or chlorine.

Always run an extra rinse cycle on your washing machine to ensure any potential residue is fully removed from your garment. Cleaning agent residues adversely affect the performance of membrane fabrics and insulations.

See the sewn-in care label for exact recommendations.

Washing and Rinsing.
Hand wash heavily soiled parts of the jacket. For jackets laminated with a membrane, use machine wash at 40°C at regular cycle setting. Use a second rinse cycle to remove any residual soap.

Drying.
Place the damp garment in a dryer on medium heat for 40-50 minutes.

Re-apply the DWR (water repellent coating) if necessary.
Test your clean and dry jacket with membrane for DWR preservation with a light splash of water to see if droplets run off the surface of the fabric. If the water droplets do not roll off but are absorbed by the fabric, we recommend applying a new DWR treatment.

How often to wash.
If your garment with fabric laminated with membrane looks dirty or is no longer beading water, it’s time to give it a wash.

For clothing items that combine fabrics with membrane and insulated down, follow the washing instructions for down garments.

DWR is a polymer coating that helps water to bead and roll off your clothing. DWR is applied to our garments at the factory, but you will need to re-apply DWR throughout the life of your garment to maintain its performance. Test your clean and dry jacket with membrane for DWR preservation with a light splash of water to see if droplets run off the surface of the fabric. If the water droplets do not roll off but are absorbed by the fabric, we recommend applying a new DWR treatment.

For DWR treatment we recommend sprays from the brands Nikwax and Profluid.

Spread clean and dry garments out on a flat surface. Shake the DWR bottle well and spray a thin layer evenly on the outer surface. Avoid over-saturating the fabric - a thin coating is sufficient. Rub the DWR into the exterior of the jacket with a clean sponge or cloth to ensure even application and avoid streaking. Hang the garment in a well-ventilated area and allow it to dry for 12-24 hours. This is already enough, but if you have a dryer, heat can improve the effectiveness of the treatment - place the dried garment in the dryer for 10-20 minutes.

See the sewn-in care label for exact recommendations.

Washing and Rinsing.
Hand wash heavily soiled parts of the jacket. For the down jacket, use machine wash on medium heat of 40°C at gentle cycle settings. Use a second rinse cycle to remove any residual soap.

Drying.
Turn the garment inside out. Place the wet garment in the dryer with two “dryer balls” or clean tennis balls to prevent the down from clumping and to help it regain its loft. Dry on low heat. The drying process can take up to 2 hours. Ensure the item is completely and thoroughly dried to avoid clumping or mold.

Refresh the DWR (water repellent coating) if necessary.

If you don't have a dryer or your down jacket is too big and hard to fit in the machine, we recommend taking it to a professional cleaner. There, your down jacket will be rinsed and dried well, following the care recommendations. Detergent residue and poor quality drying can ruin your down jacket.

How often to wash.
We recommend washing down jackets only when necessary: when there are obvious signs of dirt or sweat, when the down has become lumpy, or when it is losing volume.

See the sewn-in care label for exact recommendations.

Washing and Rinsing.
Hand wash heavily soiled parts of the jacket. For the jacket with synthetic insulation, use machine wash in cold water up to 30°C on the gentle cycle. Use a second rinse cycle to remove any residual soap.

Drying.
Dry the clothes in the machine on low heat. Do not overheat, as there is a risk of damaging the synthetic fibers.

Do not use fabric softener. Do not bleach, dry clean, or iron.

See the sewn-in care label for exact recommendations.

Hand wash your gloves with a mild detergent in cold water up to 30°C. Do not use a washing machine or any aggressive laundry detergent. Do not turn your gloves inside out during washing.

Dry the gloves horizontally or vertically away from heating devices. Do not tumble dry.

See the sewn-in care label for exact recommendations.

Wash fleece garments in warm water at 40°C. Do not bleach. Avoid using fabric softeners. Do not iron or dry clean.

Dry the garment inside out in a dryer on low heat.

See the sewn-in care label for exact recommendations.

We strongly recommend dry cleaning your woolen products or hand-wash in cold water up to 30°C with a mild detergent.

Wool products with Easycare anti-shrinkage treatment can be washed in a washing machine using 40°C warm water.

You can return your order within 15 days after received it. You easily can do this process through our Returnista portal here. You will need your order number. You can find this reference in the confirmation email (00000-EN).

If you would like to exchange an item, we kindly ask you to place a new order and return the other one.

Please note that the customer is responsible for the return costs. If you encounter any issue please email support@krakatauwear.com

When you would like to return an item, please follow the next steps:

1. Find your order number. You can find this reference in the confirmation email (00000-EN)

2. Within 15 days after receiving your order, select the items you want to return and choose the desired return method. You can do this via our return portal here.

3. Put the items in the original package together with the packing slip.

4. Send us the return shipment.

5. When our warehouse has received your return, we will refund the money back within 14 days. You will receive a confirmation email. Please note that the return costs will automatically be deducted from your refund

*If you have not received a return form with your order, please find our return address below:
Mode Express
Heibloemweg 10
5704 BS Helmond
Netherlands

Please note, if you return an item from outside of the EU, please mark the box as returned goods and add support@krakatauwear.com so we receive updates about any possible custom fees we have to pay to receive your return.

Are you not completely satisfied with your purchase or did you order the wrong item? No problem! You have the right to return and/or exchange the item within 15 days after delivery. After we collect the item(s), we will refund the amount via the payment method that was used when placing the order, and we will ship the new item for you, in case of an exchange. Please note this process can take up to 14 days.

When returning an item, it is important to handle the product in the same conditions as you received it and pack it back with care. You are kindly requested to unwrap and use the item only to determine whether you would like to keep the item. If the plastic wrapping is damaged in such a way it cannot be used again for the return shipment, we would want you to use an alternative packing material.

Used, damaged and/or items without the unique return label cannot be returned or exchanged. If the return label is no longer attached and/or if we strongly suspect the item has been used, you will not be eligible for any refund and we will return the item to you.

In case you wish to return and/or exchange an item, it is important to handle the item and packaging with care. If the wrapping is damaged in such a way it cannot be used again for the return shipment, we would like to kindly ask you to use a good and sturdy alternative packing material. You are kindly requested to unwrap and use the item only to determine whether you would like to keep the item. Used, damaged and items without the unique return label/seal cannot be returned or exchanged. The return label is the label which is attached to your item with a plastic wire and it should not be removed when you wish to return an item.

If the return label is no longer attached and/or if we strongly suspect the item has been used, you will not eligible for any refund.