Are you not completely satisfied with your purchase or did you order the wrong item? No problem! You have the right to return the item within 14 days after delivery. After we collected the item(s), we will refund your money and refund the amount via the payment method that was used when placing the order.
In case you wish to return an item, it is important to handle the item and packaging with care. If the plastic wrapping is damaged in such a way it cannot be used again for the return shipment, we would want you to use a good and sturdy alternative packing material. You are kindly requested to unwrap and use the item only to determine whether you would like to keep the item. Used, damaged and items without the unique return label/seal cannot be returned or exchanged. The return label is the label which is attached to your item with a plastic wire and it should not be removed when you wish to exchange or return the item.
If the return label is no longer attached and/or if we strongly suspect the item has been used, you are not eligible for any refund and we will return the item to you.
We do not accept refunds or returns on custom items from the «Safe_expression» collection by KRAKATAU x Kaspersky.
Please note: the return costs are costs carried by the sender.
When you want to return an item, please follow the following steps:
- 1. Put the items in the original package.
- 2. Fill in the return form which is delivered with your order and include it in the package.
- 3. Paste the address label on the package.
- 4. Send us the return shipment. Please note: the shipment costs are costs for the customer.
- 5. When we have received the order, we will refund the money and inform you by email.